Module

Reaction Time

Availability

Description

HD-5x24

4 hours

Mo - Fr

00:00 - 24:00

An existing software maintenance services agreement is required; guaranteed response time within four hours, expanded service, user meetings and newsletter.

HD2-5x24

2 hours

Mo - Fr

00:00 - 24:00

An existing software maintenance services agreement and the helpdesk module 2 is required; guaranteed response time within two hours, expanded readiness, user meetings and newsletter.

HD-7x24

4 hours

Mo - So

00:00 - 24:00

An existing software maintenance services agreement is required; guaranteed response time within four hours, expanded service, user meetings and newsletter.

HD2-7x24

2 hours

Mo - So

00:00 - 24:00

An existing software maintenance services agreement and the helpdesk module 2 is required; guaranteed response time within two hours, expanded readiness, user meetings and newsletter.