- Services
- |
- Solutions
- |
- Managed Services
- |
- Products
- |
- News / Events
- |
- Education
- |
- Company
- |
- Support
Services
Helpdesk Standard
The helpdesk service ensures that there is a contact person who can assist you over the phone.
The Following Are Included in the Helpdesk Service:
- telephone support for operating problems
- telephone support for configuration problems
- regular newsletter
- regular user meetings
Project consulting, project work and on-site support are not included and will be charged according to the current pricelist.
|
Module |
Reaction Time |
Availability |
Description |
|
HD |
4 hours |
Mo - Fr 8am - 12am 2pm - 5pm |
An existing software maintenance services agreement is required; guaranteed response time within four hours, expanded service, user meetings and newsletter. |
|
HD2 |
2 hours |
Mo - Fr 8am - 12am 2 pm - 5 pm |
An existing software maintenance services agreement is required; guaranteed response time within two hours, expanded service, user meetings and newsletter. |
| Contact: | |
| Ostermundigen | +41 31 560 35 35 |
| Zürich | +41 44 455 60 81 |
| Carouge | +41 22 732 16 27 |
| Support | +41 31 560 35 40 |